Return Policy
You may return any item you are dissatisfied with within 30 days of purchase, for a full refund, minus shipping. We would prefer that you come visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchase from us, that you can return it and get your money back. Please Contact Us for information on returning a product prior to doing so.
Back Order Policy
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.
Damaged Goods Policy
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
Ordering Policy
Pricing:
All prices are listed in US dollars. All merchandise remains property of KidsRolling until payment is realized.
Returns:
KidsRolling will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 15% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to KidsRolling within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
Damaged Items:
KidsRolling will ship out free replacement parts if any damage occurs. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, KidsRolling will offer a return for a full refund. If damage is not reported to us within 15 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.
Lost or Stolen Items: (Signature Service)
KidsRollingis not responsible for any products lost or stolen after being left at a business or residence.
Guarantee:
KidsRolling products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. KidsRolling will pass this warranty on to the buyer. Buyer should notify KidsRolling immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience cased buy their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by KidsRolling (wheels, or any other parts) are not included in these policies unless otherwise noted.
Product Use:
Some products sold by KidsRolling may not be approved for highway use or public roads. It is the complete responsibility of the buyer to ensure that their vehicles are operated by all federal, state and local laws. Buyer assumes all liability and risk associated with the use of motorized products and holds KidsRolling and its owners harmless of any liability.
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